Performance Improvement Modeling (Case Study : Micro and Small Enterprise)

Oktaviana, Rakhma and Siringoringo, Hotniar and Sudaryanto, Sudaryanto Performance Improvement Modeling (Case Study : Micro and Small Enterprise). GRIB.

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The objective of this study is to model performance improvement of Micro and Small Enterprise (MSE) which produce snack. Analysis units are MSE located in Lampung Province of Indonesia. On this research, performance improvement model was built by 3 sub models, i.e. (1) customer needs and technical responses identification, (2) customer needs importance, correlation among technical characteristics, and correlation between customer need’s importance with technical characteristics, (3) defining priority and recommend on performance improvement. Ordered Weighted Averaging (OWA) Operators is used to identify technical responses, relationship between each element of their technical response and each customer need. Quality Function Deployment (QFD) was used to improve MSE’s performance priority and recommendation. To determine the technical correlation, relationship between customer needs and technical responses, and the absolute importance value, we used expert interview method and OWA Operators technique. Result shows that the most important to be improved is on creating new product.

Item Type: Article
Uncontrolled Keywords: improvement, micro and small enterprises; strategic management system; customer needs;
Subjects: A General Works > AI Indexes (General)
Divisions: Fakultas Teknologi Industri > Program Studi Teknik Industri
Depositing User: Mr Reza Chandra
Date Deposited: 28 Feb 2014 08:09
Last Modified: 28 Feb 2014 08:09

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