QUALITY OF SERVICE ON PUBLIC MASS TRANSIT IN JAKARTA

Elida, Tety and Mukodim, Didin QUALITY OF SERVICE ON PUBLIC MASS TRANSIT IN JAKARTA. The 3rd Uzbekistan-Indonesia International Joint Conference on Economic Development and Nation Character Building to Meet the Global Economic Challenges. ISSN 978-602-9438-24-6

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Abstract

The traffic congestion in Jakarta remains unsolved despite the provision of public transportation, such as Trans Jakarta bus which is relatively comfortable. This study aims at measuring the service quality of Trans Jakarta bus based on its passengers’ perception. Samples were taken from 400 respondents at 8 bus corridors. Data were collected through questionnaires and were analyzed with descriptive method. The study revealed that the availability of physical facilities and security became factors that should be emphasized.

Item Type: Article
Uncontrolled Keywords: mass rapid transit; public transportation; quality service; TransJakarta
Subjects: A General Works > AI Indexes (General)
Divisions: Fakultas Ekonomi > Program Studi Manajemen
Depositing User: Mr Reza Chandra
Date Deposited: 28 Feb 2014 05:16
Last Modified: 28 Feb 2014 05:17
URI: http://repository.gunadarma.ac.id/id/eprint/809

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