ANALISA KEPUASAN NASABAH TERHADAP WEBSITE BANK BNI MENGGUNAKAN METODE E-SERVQUAL DAN ANALYSIS IMPORTANCE AND PERFORMANCE MATRIKS

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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/1079

Title:	ANALISA KEPUASAN NASABAH TERHADAP WEBSITE BANK BNI MENGGUNAKAN METODE E-SERVQUAL DAN ANALYSIS IMPORTANCE AND PERFORMANCE MATRIKS
Authors:	Prasetyo, Eri Januari, Shinta
Keywords:	Analisa kepuasan. Website. E-Servqual
Issue Date:	5-May-2012
URI:	http://hdl.handle.net/123456789/1079
Appears in Collections:	E-Journal Komputer

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