Ergonomic Approach to The Raising of Service Quality in D Campus Internet Lounge Gunadarma University

Abstract

The service quality defined as a measurement of the service level which is given that related to users' expectation. The service in Internet Lounge in D Campus Gunadarma University is provided as a means to the students in using internet free. But it does not mean that the users have not right to give critics and suggestions to the service they get when enjoying it, This research emphasizes on an analysis to effort of the raising of Internet Lounge service quality and ergonomics approach. Research methods which are used are questionnaires, interview, and photos which are taken to show activities in Internet Lounge service room as an analysis matter. The service can be given maximally to create quality and work system which is good and comfortable to the users. Based on the analysis in using ergonomic approach, we may take some considerations to arrange work system effectively and comfortably so that the Internet Lounge service quality can be raised